Shopping
A: We offer express shipping worldwide to ensure your jewelry reaches you quickly and safely:
USA: 2–5 business days
Europe: 7 business days
Rest of the World: 15 business days
All orders are carefully packaged and include a tracking number so you can follow your shipment from our studio to your doorstep.
Payment
A: We offer secure and convenient payment options:
Visa & MasterCard – Pay safely with your credit or debit card.
PayPal – Fast and secure checkout with your PayPal account.
All payments are processed through encrypted systems to protect your information. Payment must be completed before your order is shipped.
A: Once your order is shipped, you will receive a tracking number via email.
You can use this number to track your package directly on the carrier’s website. This allows you to see the current location of your order and the estimated delivery date.
If you have any issues or questions about your shipment, our customer support team is always ready to help.
Orders & Returns
A: Placing an order with Kima’s Jewelry is simple and secure:
Browse our Collection: Explore our jewelry pieces and select the items you love.
Add to Cart: Click “Add to Cart” for each item you wish to purchase.
Proceed to Checkout: Review your order, enter your shipping details, and choose your payment method (Visa, MasterCard, or PayPal).
Complete Payment: Finalize your order with a secure payment.
Confirmation & Tracking: You will receive an order confirmation email, and once your order is shipped, a tracking number will be provided.
If you need assistance, our customer support team is happy to guide you through the process.
A: We understand that sometimes plans change. If you need to cancel or modify your order, please contact our customer support team as soon as possible.
Before Shipping: Orders can be cancelled or changed without any issue.
After Shipping: Once your order has been shipped, we are unable to cancel or modify it. In this case, you can follow our Return & Exchange Policy once the package arrives.
To request a cancellation or change, please provide your order number and details of the modification you wish to make.
A: Your satisfaction is our priority. If you are not completely happy with your purchase, you can return the product under the following conditions:
Eligibility: Items must be returned within 14 days of delivery and be in their original condition with all packaging intact.
Non-Returnable Items: Customized or engraved jewelry cannot be returned.
Process:
Contact our customer support team with your order number and reason for return.
We will provide instructions for sending your item back.
Once we receive and inspect the item, your refund or exchange will be processed.
Note: Customers are responsible for return shipping costs unless the item is defective or damaged.